Customer Comments

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Here is what our customers are saying:

Hi Mike, You were right when you said that by booking a taxi with yourself it would relieve us of all the stress and hassle of queuing at the taxi rank at Paddington. Thank you so much for giving us such a nice guy as Paul to be our driver for yesterday, he was great! And when we rang to ask if he could pick us up earlier from the hospital, he was with us in about 5 minutes – fantastic! Regards, Lesley 1 Sept 2010

Hello Mike
Thanks so much for all your help with the taxi yesterday. It all worked beautifully thanks to the driver, John Farmer, who was brilliant. We were very worried how we would manage with our friend (in a wheelchair) who is very poorly but he made it all so easy for us. Nothing was too much trouble. It made our day. Please give him our thanks and best wishes. We would definitly use your service again.
Kind regards, Kate Lee 24th August 2010

Dear Mike,
Thanks for the invoices and for the services provided.
The blog with Branislav looks great!
Kind regards,
Isabelle Cluster Munition Coalition 11th Augst 2010

On Tuesday 27th July you took my wife and myself from The Hall in Foster Lane to Victoria Station in the early evening. I left my back rest in your cab. You took the trouble to return it to the hall….above and beyond the call of duty! Very many thanks from a grateful customer. I hope this reaches you.
–from Stuart, 31 July 2010

Hi Mike, Just a quick note (slightly delayed due to my holiday) to say how pleased I was with the service provided for the late night taxi. The taxi driver was absolutely superb, very friendly and I felt very comfortable with him. I will definitely be recommending you to colleagues. Many thanks again,
–Jane Harris, Head of Settlement Operations, Visa Europe, 3 August 2010

Hi Mike, Paul was brilliant on the day, thanks for arranging everything so promptly! I’ve actually recommended your services to one of my bridesmaids who is getting married at the end of August so she should be getting in touch soon. All the best,
–Natalia 19th July 2010

We enjoyed our tours with Graham very much and will contact you again the next time we are in London. Thank you.
–Dolly Garcia 16th July 2010

Hi Mike, I would like to pass on the comments I have received for a service we booked with you on 7th July 2010. You provided a service that enabled our Health & Safety Consultant to attend a pre-arranged training session. This involved collecting said person from their home, taking them to Paddington Station, making sure they got on the train, and then repeating the service in the evening when the consultant returned. Most people would say that this service wasn’t remarkable except the consultant had a nasty accident the week before and is confined to a wheelchair at present. Your driver Paul who was assigned for this service was extremely helpful, nothing was too much bother. He assisted our consultant through what is a daunting experience when you are in a wheelchair, to Paddington Station and accompanied them until they were on the train. Then in the evening the same process was repeated. Our consultant has said in their words “He was Excellent”. So would you please pass on a big thank you to Paul, and we will definitely use your company again as & when required. Many thanks. –Jayne Stokes, Administrator, Radis Group Ltd 10th July 2010

Hi Mike,
Thanks so much for your service. Everything was great, the drivers were very nice & friendly.
Thanks again for everything!
Catalina Zhou Fang 7th July 2010

Hello Mike
Paul picked us up promptly yesterday and we couldn’t speak more highly of his service.
Best Regards
Colin Beutel 5th July 2010

Hi, Just wanted to say how impressed I am with the excellent service. Booking was really easy and the communication has been absolutely brilliant (sorry that my daughter gave me the wrong house number for the pick-up when booking but I was able to contact the driver directly so problem solved!) I have recommended you to friends and family and look forward to using the service again. Many thanks. Tracey 29th June 2010

Hi Mike, Thanks for your help on this shoot. It all went really well. Thanks, Amber 23rd June 2010

Thanks, Mike. Paul always provides good service. John 17th June 2010

Hi Mike Thanks for the fab service – I will definitely be contactnig you again when the guys are in London. Many thanks Jane 16th June 2010

Fab Service. Thank you. Emma 16th June 2010

hiya mike, thanks again for all your help and patients yesterday – your cab drivers were really lovely and accommodating and polite. many thanks ellie (Serlin Associates) 15th June 2010

Cheers Mike, James (Treaure Hunt) 12th June 2010

Mike, Thanks for arranging the taxi for us. Brian the driver was very good and we would use your services again. All went well. Peter and June Morgans 12th June 2010

Hi Mike, Excellent, thanks for sorting it, have clicked through the link and made the deposit. Thanks for all your patience and help! Kindest regards, Mary-Rose Agius 12th June 2010

Many thanks to Mike and London Black Taxis for an excellent and friendly service. My husband Graham as Senior Director of Music Household Division performs on many State Ceremonial Occasions in front of the Monarch where it is imperative that he is on time. We therefore need to know that a vehicle will arrive as requested and be able to efficiently negotiate the very busy streets of London in order that we reach his destination promptly. Recently some American friends left a camera in the back of a taxi and the driver went out of his way in order to return it for which we are very grateful. The drivers of London Black Taxis are to be commended and we would not hesitate in recommending their service which we believe is second to none! Susan Morgan Jones.12th June 2010

Hi Mike, Just a quick note to say thank you for arranging yesterday’s pickup. Howard was great. Best, Jason 2nd June 2010

Thank you Mike for the brilliant service we received on Saturday and Monday. It was the first time we had ventured to London with our wheelchair. We will certainly do so again in the future and will call on you again. Thanks Christine 1st June 2010

Thanks so much once more for your excellent services Carina | Production Manager | Features | ITV Network 1st June 2010

Thanks for everything Mike. I hope that we will be able to use your services again in the future. Darlene 31st May 2010

Mike, Report on our tour and 2nd trip. Cab was clean and comfortably held 6 people for our 2hr. trip round London. The air conditioning was great on such a hot day. Dave our driver was very polite and most helpful, he knew London and was able to answer any questions we put to him. I would certainly use him again. It was great to see the olympic site, something I wanted to see, but thought I would not. I run a Tour company in Swansea and will certainly be recommending your company to other people in the future. We will certainly use your cabs in the future, next time we are in London. I will be keeping your phone number on my mob. for future reference. Regards, Barbara Garnham, Tawe Tours. 30th May 2010

Thanks ever so much. –Carina Filiali, Production Manager, ITV Network. 22nd May 2010

The “Meet and Greet – Safe Conduct” Black Cab service has literally changed my life. As a busy working Mum I was having huge difficulties collecting my daughter from swim-training in the evenings whilst trying to get the baby ready for bed. It was impossible to be in two places at the same time. Now Chris picks my daughter up after swimming and brings her home for me. He is always on time, I have no worries whatsoever about my daughter’s safety, and she loves it because he has a television in the cab which we don’t have in the car! Brilliant!!!! Many many thanx. Ann 22nd May 2010

Thank you Mike! Georgina Walker Production Assistant Firehouse Film Production Company 22nd May 2010

Mike Just back from holiday, hence belated email – we just wanted to say thank you for organising this. All the drivers were great, and everything went smoothly. Cheers Paul (Wedding Booking using 7 x Taxis) 22nd May 2010

It was so very kind of you to call personally, many thanks. I will be back in touch on May 19th when BA announces their schedule for our planned day of departure. Regards, LL 14th May 2010

The Taxi Marshals at the “Victoria and Albert Museum” were very helpful last night. Many Thanks Lizzie 12th May 2010

Hello there Mike
I hope you are well
I just wanted to say thanks for all the work you and your driver did for the filming a couple of weeks ago.
We are still looking at needing the black cab for more reconstruction filming on Monday 17 – Wed 19 May.
Only one day within this period.
The day is still to be confirmed.
We would love to have on board the same driver, if that’s ok?
He was fantastic.
Do keep those dates in mind for the moment and I’ll be in touch again shortly as soon as I can confirm.
Can I also ask – would it be possible that we get a taxi that has a window that opens between the driver and the passenger – with the openable interior window?
Sincere thanks and hope to hear back from you soon,
Carina from ITV 27 April 2010

Mike,
Thanks you so much for setting up the great taxi service that I received upon arrival into London on Tuesday, January 26th.
Danny did a wonderful job.
Thanks again for the great service.
Regards Fred January 31st 2010

We had a wonderful time in London, and thank you for making the culmination of our journey efficient and pleasant.
Thanks
From Jonathan 20th January 2010

Dear Mike, Thanks so much for the invoice and the note.
Thanks so much for all your help with the booking. The driver was lovely and we had an amazing, amazing day.
I will be recommending you and hopefully using your cabs again in the future.
Best wishes and Happy New Year
From Lorna (Wedding Booking) 6th January 2010

Hello Mike, thanks for this. The taxi and driver was efficient and on time. Good journey so thank you very much for organising this. Best regards and happy new year,
From Clive 5th Jaunary 2010

Hi Mike, Thanks for the excellent service you provided for my daughter and her friends… she was able to contact the driver a little earlier than planned and leave the club when they’d had enough!
A great service and thank you.
Best wishes for Christmas and the new year.
From Sarah 23rd December 2009

Dear Mike, We just wanted to say that the taxis we ordered through you for our wedding on Saturday were all great. We didn’t expect them to turn up with ribbons on, and it looked fantastic! Thank you for all your help. Kind regards
From Chloe 21st December 2009

Hi Mike, Just a line to thank you and your drivers for looking after my daughter and grandaughter on their stay in London they had a fabulous time. She said your drivers were wonderfull. We wsh you and your staff well and BEST WISHES for the CHRISTMAS and the NEW YEAR!! Regards
From Vivienne 20th December 2009

Kathleen said the Taxi service was perfection! They walked into the lobby, out to the taxi, got out at the station and boarded the Eurostar for Paris! I really appreciate your hard work and effort to help me with my many questions. I will definitely recommend your company to anyone traveling to London. Thanks, too, to the driver, Stewart, for his professionalism and kindness.
From Margie 9th December 2009

Just wanted to send an email to say thanks, Mike. The service was excellent, prompt and courteous. Paul was, as he was the previous time we used your service, a perfect gentleman. Will definitely recommend you to our colleagues and will be in contact again the next time we have to fly down to London.
From Muriel, 26th November 2009

Hi Mike. John Farmer, the driver, was superb and your help in getting sorted was wonderful.
From Mo, 22nd November 2009.
You can read Mo’s full email to us here.

Hi Mike, Thanks for everything – everyone was promptly on time and polite and the whole day went well…I would definitely recommend your company to others – an excellent service.. Many thanks! Cheers
From Karl (Wedding Booking) 10th November 2009

Thanks for the receipt. I appreciate the service from your company.
From John (Finland) 9th November 2009

Mike – Thanks for everything. John probably told you just how determined he had to be to find us on our first day, but everything after that went off without a hitch.
John was a great driver, and made our trip through London to Kings Cross Station really informative and fun. On the trip back, he was waiting for us at the train and we got underway immediately, which put our minds at ease as we were anxious to check in for our international flight.
Now, on to my question : in the US, we always tip cab drivers for the kind of service we got from LBT. If a gratuity was built into the fee you charged to my card, that is great, and thanks. If not, would you please charge my card another ten pounds for John? He really was fantastic. Thanks!
-From John 6th November 2009

Hi Mike, That’s great – ta! Terry was great too on the day, so we’re all v happy.
-From Chris (Dene Films) 5th November 2009

Dear Mike, thanks very much for sending through the invoice so quickly and appreciate your help with organising a cab for me at such an early hour. Best wishes,
-From Dana 27th October 2009

“Thanks for a continued great taxi service. If I hear of anyone needing taxi’s I’ll let them know about you”.
-From Suzanne 11th October 2009

“Thank you very much! The driver was really nice and arrived early to meet my early-arriving flight. Thank you very much, best wishes”
-From Charlotte 4th October 2009

“Hello, I want to say thank you for a brillant taxi service recently. It arrived on time. I will use this service again next time. I was finding it difficult when going to see my good friend in London by taxi because I received such bad service all the time from other taxi companies. But now I have found your website. Thank you again”
-From Amelia 1st October 2009

“Perfect. Thank you. Arranging your service was very easy which I certainly appreciate”.
-From Gina on 8th September 2009

“Hi Mike, Thank you for your concern, you were a pleasure to deal with. My wife and I will certainly recommend your business to anyone who asks. Thanks again”.
- From Jack 4th September 2009

“Hi Mike, Thank you very much for taking my wife and her family to our wedding in Battersea Park on 18th July. The service, you, and your driver Danny were all excellent. Best regards”
-From Paul 21st August 2009

“Thanks Mike, Excellent service would definitely use LBT next time we are in the city”
-From Muriel 19th August 2009

“Mike, Thank you – and Chris – for taking such good care of me. The ride was smooth, and if I am ever in London again in need of a taxi, I will be sure to come to you. Cheers”
-From Elizabeth 17th August 2009

“Thank you so much. We will most certainly remember you on a future trip and recommend you to our friends”
-From Steve 13th August 2009

“Brilliant, thanks so much Mike”
-From Jenny 12th August 2009

“Thanks Mike, the evening went well. The black taxis were exactly what we wanted. I will be recommending you to friends.”
- from Kevin on 1 August 2009

“Your driver Paul was great! Your customer service is exceptional and dependable! Very important when traveling abroad. Thanks again for being so prompt to reply!”
- from Cathy on 30 July 2009

“Thanks Mike! You are very understanding! I really appreciate all the personal emails regarding such an important day [her wedding!].. it’s a big weight off my mind! Cheers and thanks again!”
- From Emma on 26 July 2009

“Thanks Mike, It’s all worked out really well this week – made my life a lot easier! Have a good weekend.”
- from Suzanne [to whom we supply a taxi twice a week on a regular basis]

“I wanted to thank you. Your driver David was really helpful and made the day filming the Bee Gees go without a hitch. David’s input really helped with the locations.”
- from James of Parallel 28 Equipe regarding our filming with the Bee Gees in July 2009

“Dear Mike,
Many thanks for organising the excellent cab ride yesterday.
Many thanks!”
- from Sandra on 11 July 2009

“Thanks Mike,
Been very impressed with your service so far – will certainly use you again (providing no problems on sunday morning of course!!). Thanks again.”
- from Mark T. on 08 July 2009

“Thanks so much for all of your help Mike! [with organising her wedding taxi].
The dark green taxi sounds pretty excellent… I am interested in a maroon, white or green taxi – but I like the old style taxi not the new ones! Thanks so much, I am happy to have your help as most taxi companies have ignored me!”
- from Emma on 5 July 2009

“Many thanks Mike.
Your guys were great on the day, thank you very much, please also pass my thanks onto them too.”
- Kind regards, Mark W. from the BBC [regarding our filming job with Frank Skinner and Lee Mac] on 26 June 2009

“Thank you! What great customer service!!”

“Thank you! What great customer service!!” – from Cathy on 20th June 2009

“Hi Mike, That was so nice of you to confirm everything was ok. I just wanted to make sure that the name/credit card number matched so you wouldn’t have any problems. I really appreciated the timeliness/professionalism of the driver who came to pick up my cousin B this morning. Thanks and I am sure we will use your taxi service again. Have a good day!” from Miss K on 15th June 2009. Read the full story here.

“Thanks a million – what a good service on a nightmare day – really appreciated.” from Eilean on 10th June 2009 (during another London tube strike!)

“Many thanks for the prompt service, clean cab and really humorous driver. A fantastic service and far better than a boring old Rolls Royce!” – from Ian & Sandy on their Wedding Day, received 1st June 2009. Read the full story here.

“Thanks for the taxi service, my family and I were happy with it. Special thanks to the driver Jon, who gave us the warmest welcome when we arrived at the airport, and he’s so helpful and nice!” – Penny from Hong Kong on 19 April 2009. Read the full story here.

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